Greenville United Ecommerce Shop Refunds & Returns Policy

At Greenville United, we are committed to providing you with a seamless online shopping experience. We understand that sometimes you may need to return a product, and we aim to make the process as simple and straightforward as possible. Please read our return policy carefully to ensure a smooth return process.

1. Eligibility for Returns:

  • We accept returns on products purchased directly from the Greenville United website (
  • Returns are eligible within 30 days from the date of delivery.
  • Products must be in new, unused, and resalable condition with all original packaging and tags intact.

2. Non-Returnable Items:

Certain items are not eligible for return, including:

  • Personalized or customized items.
  • Perishable goods.
  • Gift cards.
  • Downloadable software or digital content.

3. Return Process:

To initiate a return, please contact Greenville United at to start the return process.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping method for your return.

5. Refund Process:

  • Once we receive your return and inspect the product, we will process your refund within [5-7 business days].
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer support team at within 7 days of receiving the item. We will provide further instructions on how to resolve the issue.

8. Restocking Fee:

A restocking fee may be applied to returns that do not meet the eligibility criteria or are returned after the 30-day window.

9. Contact Us:

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at

We reserve the right to update or modify our return policy at any time. Please refer to our website for the most up-to-date information regarding our return policy.

Thank you for shopping with Greenville United! We value your satisfaction and strive to provide you with high-quality products and exceptional customer service.