At Greenville United, we are committed to providing you with a seamless online shopping experience. We understand that sometimes you may need to return a product, and we aim to make the process as simple and straightforward as possible. Please read our return policy carefully to ensure a smooth return process.
1. Eligibility for Returns:
- We accept returns on products purchased directly from the Greenville United website (www.greenvilleunited.com).
- Returns are eligible within 30 days from the date of delivery.
- Products must be in new, unused, and resalable condition with all original packaging and tags intact.
2. Non-Returnable Items:
Certain items are not eligible for return, including:
- Personalized or customized items.
- Perishable goods.
- Gift cards.
- Downloadable software or digital content.
3. Return Process:
To initiate a return, please contact Greenville United at refunds@greenvilleutd.com to start the return process.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method for your return.
5. Refund Process:
- Once we receive your return and inspect the product, we will process your refund within [5-7 business days].
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer support team at customer-support@greenvilleunited.com within 7 days of receiving the item. We will provide further instructions on how to resolve the issue.
8. Restocking Fee:
A restocking fee may be applied to returns that do not meet the eligibility criteria or are returned after the 30-day window.
9. Contact Us:
If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at customer-support@greenvilleunited.com.
We reserve the right to update or modify our return policy at any time. Please refer to our website for the most up-to-date information regarding our return policy.
Thank you for shopping with Greenville United! We value your satisfaction and strive to provide you with high-quality products and exceptional customer service.